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Terms and conditions of use

TABLE OF CONTENTS

§ 1 General Provisions

§ 2 Provision of services by electronic means

§ 3 Conclusion of the sales contract

§ 4 Payment, delivery, receipt of goods

§ 5 Personal data

§ 6 Complaints

§ 7 Withdrawal from the contract

§ 8 Additional information

§1 General provisions: 

1.1. These Regulations (hereinafter referred to as the "Regulations") set out the rules for the use of the Online Store by Customers http://www.topchairs.ie/ and in particular regulates: 

a) the conditions for the conclusion and performance of sales contracts; 

b) the conditions for the provision of electronic services; 

c) the rules for exercising by consumers the right to withdraw from the contract for any reason; 

d) the rules and procedure for complaint proceedings 

1.2 Definition of terms used in the Regulations: 

a) Online store - online store operating at http: //www.topchairs.ie/

b) Service Provider, Seller, Data Administrator - MEXTRA GROUP Civil partnership, Małgorzata Jaremko, Piotr Domiański, ul. Szkolna 15, 47-225 Kędzierzyn-Koźle, NIP number 7543039263. Partners are entrepreneurs entered into the Central Register of Economic Activities - Małgorzata Jaremko NIP number 7491959714, Piotr Domiański NIP number 7492080964. Email address: mailto: sales@topchairs.ie, phone number contact: +353 76 888 7242 (standard fee according to the relevant operator). 

c) Customer - a natural person, legal person or organizational unit without legal personality who uses the service provided electronically by the Service Provider, who wants to conclude or concluded a sales contract with the Seller; 

d) Consumer - a natural person making a legal transaction with an entrepreneur not directly related to his business or professional activity;

e) Order - the client's willingness to conclude a contract. The correct placement of the Order by the customer results in receiving an email confirming the order to the e-mail address provided during the ordering / registration. ` 

f) Service provided electronically - a free service consisting of: maintaining a customer account (in the case of registered customers), providing customers with an order form, Newsletter service. In case of doubt, it shall be deemed that services provided electronically also include all activities that the Service Provider will perform in order to properly support the processes specified in the first sentence; 

g) Registration - creating an Online Customer Account in the system of the Online Store. To register, complete the registration form. Correct completion of the registration form will result in the Seller's system sending an automatic email informing about the activation of the Account 

h) Price - the price the store customer will be obliged to pay for selected products in the event of a sale contract. The price can be expressed in the following currencies: Polish zloty (PLN). The price in the order basket is the net price. Prices in the online store do not include shipping costs. The cost of transport is priced individually, depending on where the order is delivered. 

i) Delivery - delivery by the Seller or a specialized entity of products to the Customer. The seller undertakes to properly pack the products sent. The delivery of his products is carried out by the Seller by his own transport or transferred to specialized courier companies conducting professional business in this area. 

j) Rebate code - a string of characters specified by the Seller, authorizing to grant a discount in the Store. 

1.3 Electronic correspondence regarding the operation of the Online Store should be sent to the email address mailto: sales@topchairs.ie  while traditional (post) correspondence should be sent to the following address: MEXTRA GROUP ul. Szkolna 15, 47-225 Kędzierzyn-Koźle 

1.4 A customer of an Online Store can be - a natural person, a legal person or an organizational unit without legal personality who uses the service provided electronically by the Service Provider, who wants to conclude or concluded a sales contract with the Seller. 

1.5 Shipment of ordered goods takes place to addresses located in Europe. In order to process the order outside Europe, please contact the Seller individually. 

1.6 The price in the order basket is the net price. Prices in the online store do not include shipping costs. The cost of transport is priced individually, depending on where the order is delivered. 

1.7 If this is not explicitly stated in the commercial information, the goods available in the Online Store are new, and the entity responsible for their possible physical and legal defects 

is MEXTRA GROUP Civil partnership, Małgorzata Jaremko, Piotr Domiański , ul. entered in the Central Register of Economic Activities - Małgorzata Jaremko NIP number 7491959714, Piotr Domiański NIP number 7492080964. Email address: mailto: sales@topchairs.ie, contact phone number: +353 76 888 7242 (standard fee according to the relevant operator).

§ 2 Provision of services by electronic means: 

2.1 As part of running the Online Store, the Service Provider undertakes to provide services by electronic means in the scope and on the conditions set out in these Regulations. 

2.2 The electronic provision of Services by the Service Provider is free. 

2.3 Conditions for the provision of Services by electronic means: 

2.3.1. Customer Account Service: 

1. The contract for the provision of electronic services consisting in maintaining a Customer Account in the Online Store is concluded at the time of Registration. 

2. To register, it is necessary for the Customer to provide the following data in the registration form: name and surname, address (street, house number, city and postal code), email address, contact telephone number and Password. 

3. The Customer who has registered has access to additional options available through the Customer Account, such as: order history, the ability to check at what stage the order is placed and the ability to receive information about new products and promotions (if he selected the option 'Subscribe to Newsletter ") 

4. Contracts for the provision of electronic services consisting in maintaining an Account is concluded for an indefinite period. 

2.3.2. The interactive form service: 

1. The contract for the provision of electronic services consisting in the provision of an interactive form enabling the submission of orders in the online store is concluded when you start using the above service (adding the product to the basket). 

2. The contract for the provision of electronic services consisting in the provision of an interactive form enabling the submission of orders in the online store is concluded for a definite period of time and terminates when the order is placed. 

2.3.3. Newsletter service: 

1. The contract for the provision of electronic services Newsletter is concluded at the time when the customer ticked the appropriate box ( check-box ) at the time of registration, agreeing to the Newsletter service. 

2. Contracts for the provision of electronic services The Newsletter is concluded for an indefinite period. 

2.4. Conditions for terminating contracts for the provision of electronic services: 

2.4.1. The Customer has the right to terminate the contract for the provision of electronic services of a continuous nature by the Service Provider at any time (e.g. deletion of the Customer Account). Termination of the contract occurs without incurring any additional costs and without giving reasons: 

2.4.1.1. Termination of the contract can be made by sending an appropriate statement to the email address mailto: sales@topchairs.ie  or in writing to the address of the Service Provider (indicated at the beginning of these Regulations). 

2.4.1.2. In this case, the contract expires after 7 days from the time the Service Provider receives the notice. 

2.4.2. The Service Provider has the right to terminate the contract for the provision of electronic services with a seven-day notice in the event that the Customer provides illegal content. 

2.4.3. Termination and termination of the contract does not entail the loss of rights already acquired by customers using the Seller's online store. 

2.4.4. The consumer has the right to withdraw from the contract for the provision of electronic services within 14 days of its conclusion (see § 7 of the Regulations)

§3 Conclusion of the sales contract: 

3.1. The customer has the choice of the following ways to place an order: a) placing an order after prior registration in the Online Store system; b) placing an order without registering "Quick shopping"; 

3.2. Placing an order by registered Customers of the Online Store involves adding the appropriate goods to the online basket. In the event that all items of interest to the Customer are in the basket, be guided by the information displayed on the website of the online store. 

3.3. If choosing "Quick purchases" (point §3.1.b) of the Regulations), after selecting the product, click the "add to cart" icon, after which you can continue shopping or click the "cart" icon and make a purchase. In order to place an order, the Customer will be asked to complete their contact details, invoice or invoice data and shipping details. 

3.4. When placing orders referred to in point 3.1 of these Regulations, the Customer is obliged to provide the data corresponding to the truth. 

3.5. When placing the Order, confirmation of reading these regulations is necessary. 

3.6. The order is placed when the "Order confirmation" button is clicked. 

3.7. After the Online Store's system receives an order, it will always be sent to the e-mail address provided by the Customer an automatic message confirming receipt of the order. 

3.8. An order whose receipt has been confirmed by the Online Store system (§3.7 of the Regulations) constitutes an offer within the meaning of art. 66 § 1 of the Civil Code and constitutes the basis for the conclusion of the sales contract between the Customer and the Seller. 

3.9. An order placed by the Customer and not confirmed by the Seller within 48 hours is considered null and void. 

3.10. The seller, when proceeding with the contract, confirms this fact by a separate email. 

3.11. The sales contract is considered concluded when the Customer receives a message from the Seller confirming the commencement of the order (the message referred to in point 3.10 of these Regulations) 

3.12. The Customer may cancel the order or modify it, for this purpose: 

a) contact the Seller by phone; 

b) contact the Seller by e-mail; 

3.13. Orders are processed by the Online Store Customer Service department on business days, i.e. from Monday to Friday, excluding public holidays, from 8:30 to 17:00. 

3.14. Commercial information contained in the Online Store does not constitute an offer within the meaning of art. 66 of the Civil Code, but they are an invitation to submit offers, even if this information includes the unit price of the goods.

§4 Payment, delivery, collection: 

4.1 Payment 

4.1.1. Due to the performance of the sales contract, the Customer is obliged to pay the price of the goods and the cost of shipping indicated in the order. 

4.1.2. The price in the order basket is the net price. Prices in the online store do not include shipping costs. The cost of transport is priced individually, depending on where the order is delivered. 

4.1.3. Payment takes place in the form chosen by the customer. Possible forms of payment are indicated when placing the order. The Seller reserves the right to not choose the option "cash on 

delivery " 4.1.4. The price given for each product is binding when the Customer places the Order. This price will not change regardless of price changes in the Online Store, which may appear in relation to individual goods after the Customer has placed the Order. 

4.1.5. Transfer payments should be made to the account number: PL 82 2490 0005 0000 4600 8213 9423 maintained by: Alior Bank SA 

4.2. Delivery 

4.2.1. Orders placed by customers of the Online Store are completed by the Seller on a date agreed with the customer. The delivery time consists of the time necessary to complete the subject of the contract. 

4.2.2. Shipment of ordered goods takes place to addresses located in Europe. In order to process the order outside Europe, please contact the Seller individually. 

4.2.3. In the absence of a different contract, the Seller undertakes to perform the subject of the contract, no later than thirty days after the buyer's declaration of intent to conclude the contract (§ 3.7 of the Regulations). 

4.2.4. The delivery time depends on the method of delivery / receipt of the goods chosen by the Customer and should not exceed 7 business days from the moment of sending the goods. 

4.2.5. The delivery of his products is carried out by the Seller by his own transport or transferred to specialized courier companies conducting professional business in this area. 

4.3. Receipt of goods 

4.3.1. The seller informs that customers have the right to check the status of the shipment after delivery to the place specified in the order. The status of the shipment is checked before it is picked up from the carrier. 

4.3.2. If, before releasing the parcel, it turns out that it has been damaged or suffered a defect, the carrier is obliged to immediately report the condition of the parcel and the circumstances of the damage. However, in most cases, the Carrier performs these activities at the request of a person authorized to collect. 

4.3.3. Please be advised that if, after releasing the parcel, you notice a defect or damage that cannot be seen from the outside, you have the right, immediately after disclosing the damage, but not later than within 7 days of collecting the parcel, to require the carrier to determine the condition of the parcel. 

4.3.4. In case of any problems or doubts, please contact the Seller at the telephone numbers indicated on the Seller's website.

§ 5 Personal data: 

5.1. Customers' personal data are processed by the Data Administrator (MEXTRA GROUP ul. Szkolna 15, 47-225 Kędzierzyn-Koźle) in order to perform contracts concluded as part of the Online Store's operations. Agreements concluded as part of the Online Store's activities include: 

a) Conclusion and implementation of the sales contract, 

b) Sending a message containing commercial information (with prior consent expressed in the form of subscription to the Newsletter), 

c) Keeping the Customer Account after prior Registration on the Online Store website. 

5.2. Personal data are processed in accordance with the provisions on the protection of personal data, in accordance with the implemented data protection policy, and are processed to the extent and purpose necessary to establish, shape the content of the contract, amend or terminate it, and to properly implement the Services provided electronically. 

5.3. The data administrator has introduced technical and organizational measures to protect the personal data provided by clients against disclosure to unauthorized persons or entities. 

5.4. Customers' personal data may be provided to: a) The carrier or intermediary selected by the Customer to process shipments at the request of the Data Administrator - in the case of a Customer who uses the Online Store with the method of delivery by post or courier. 

b) The entity chosen by the Customer to process payments in the Online Store - in the case of a Customer who uses the Online Store with the method of electronic payment or payment card. 

c) An accounting company making tax settlements of the Online Store - in the case of customers who have concluded a sales contract with the Data Administrator. 

d) The company providing software for running the Online Store or the company hosting the Online Store, in the scope of operation and proper functioning of the Online Store. 

5.5. Entities indicated in § 5.4. only data necessary for the proper performance of the service is provided. 

5.6. The data administrator has the right to disclose the Customer's personal data to entities authorized under specific legal provisions (e.g. law enforcement authorities). 

5.7. Unless the law provides otherwise, the Data Administrator stores the Customer's personal data as long as it is necessary to achieve the purposes for which the above. data has been collected. 

5.8. The customer whose personal data is processed by the Data Administrator has the right to access data, rectify, delete or limit their processing, the right to object, the right to transfer data as well as the right to lodge a complaint to the supervisory body, which is the Office for Personal Data Protection. 

5.9. The deletion of personal data may occur as a result of withdrawing consent or filing a legally allowed objection to the processing of personal data. 

5.10. The Data Administrator reserves the right to process Clients' personal data after termination of the contract or withdrawal of consent only to the extent of the need to pursue any claims before a court or if national or EU regulations or international law oblige the Data Administrator to retain data. 

5.11. Contact with the person supervising the processing of personal data is possible by e-mail at: sales@topchairs.ie or by post to the address MEXTRA GROUP ul. Szkolna 15, 47-225 Kędzierzyn-Koźle.

§ 6 Complaints: 

6.1. Complaints regarding purchased goods: 

6.1.1. The Seller is liable to the Customer on the terms set out in the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) and in other generally applicable laws. 

6.1.2. If the goods purchased by the Customer are inconsistent with the contract or have defects, please inform the Seller about this fact and, if necessary, deliver the complained goods to the Seller at the following address: MEXTRA GROUP ul. Szkolna 15, 47-225 Kędzierzyn-Koźle 

6.1.3. It is recommended to submit a complaint in writing or by e-mail to the address mailto: sales@topchairs.ie  In order to speed up and facilitate the complaint handling process, it is recommended to send any additional information along with the complaint, such as order number, date of sale, etc. 

6.1.3.1 Complaints shall be considered immediately, but no later than within 14 days. 

6.1.3.2. A response to the complaint will be sent to the address provided by the Customer or in another way indicated by the Customer. 

6.2. Complaints related to the provision of electronic services via the Online Store: 

6.2.1. Complaints related to the provision of electronic services via the Online Store should be submitted to the email address mailto: sales@topchairs.ie or by post to the address of the store: MEXTRA GROUP ul. Szkolna 15, 47-225 Kędzierzyn-Koźle 

6.2.2. In order to facilitate and accelerate the consideration of complaints, it is recommended to provide the message specified in point 1 such information as email address, type, date of irregularity and contact details. 

6.2.3. Consideration of the complaint related to the provision of electronic services shall take place immediately, not later than within 14 business days. 

6.2.4. A reply to the complaint is sent to the Customer's e-mail address or in another manner provided by the Customer.

§ 7 Withdrawal from the contract: 

7.1. The customer who is also a consumer within the meaning of art. 22 [1] of the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended), which has concluded a distance contract, may withdraw from it without giving reasons, by submitting a relevant statement within fourteen ( 14 days. To comply with this deadline, it is sufficient to send a statement before its expiry. The statement can be sent to the following address: MEXTRA GROUP ul. Szkolna 15, 47-225 Kędzierzyn-Koźle or by e-mail to the following address: mailto: sales@topchairs.ie

7.2. The fourteen-day period within which the Consumer may withdraw from the Contract of Sale or the contract for the provision of Electronic Services, counts from the date of release of the Product in the case of a Contract of Sale, and when the contract concerns the provision of Services by electronic means - from the date of its conclusion. 

7.3. The Seller immediately after receiving the statement of withdrawal from the contract sends the Consumer an e-mail confirmation of receipt of the abovementioned statements. 

7.4. In the event of withdrawal from the contract - The sales contract or contract for the provision of electronic services is considered void. What the Parties have rendered shall be returned unchanged, unless the change was necessary to establish the nature, characteristics and functioning of the thing, or § 7.7 applies. Regulations. The return should take place immediately, not later than within fourteen days. 

7.5. The Seller shall refund the payments received from the Consumer using the same method of payment as used by the Consumer, unless the Consumer expressly agrees to a different method of return which does not entail any costs for him. The Seller may withhold the reimbursement of payments received from the Consumer until he receives the item back or the Consumer provides proof of sending it back, depending on which event occurs first. 

7.6. The consumer bears only the direct costs of returning the item to the Seller. 

7.7. If the Consumer has chosen a method of delivery other than the cheapest regular delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer 

7.8. The consumer is responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item. 

7.9. The right to withdraw from a distance contract is not entitled to the Consumer in cases: 

7.9.1. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that once the entrepreneur has fulfilled the service, he will lose the right to withdraw from the contract; 

7.9.2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract; 

7.9.3. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs; 

7.9.4 in which the subject of the service is an item subject to rapid deterioration or having a short shelf life; 

7.9.5. in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery; 

7.9.6. in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things; 

7.9.7. in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and whose delivery may take place only after 30 days and whose value depends on fluctuations in the market over which the entrepreneur has no control; 

7.9.8. in which the consumer expressly demanded that the entrepreneur visit him for urgent repair or maintenance; if the entrepreneur provides additional services other than those demanded by the consumer, or provides items other than spare parts necessary to perform the repair or maintenance, the consumer has the right to withdraw from the contract in respect of additional services or items; 

7.9.9. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; 

7.9.10. for delivery of newspapers, periodicals or magazines, with the exception of subscription contracts; 

7.9.11 concluded through a public auction; 

9.7.12. for the provision of accommodation services other than for residential purposes, the carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision; 

7.9.13. for the supply of digital content that is not saved on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline to withdraw from the contract and after being informed by the entrepreneur about the loss of the right to withdraw from the contract. 

7.10. At the latest upon delivery of the item, the Seller shall provide the Consumer with a notice on withdrawal from the contract.

§8 Additional information: 

8.1. To avoid any discrepancies or errors, it is recommended that the device with which the Customer uses the store http://www.topchairs.ie/ meets at least the following technical requirements that are necessary for cooperation with the ICT system used by the Service Provider: 

8.1.1. A computer or other mobile device with Internet access. 

8.1.2. Internet browser: 

a.) Internet Explorer version 4.0 or newer 

b.) Mozilla FireFox version 4.0 or newer or 

c.) Google Chrome version 1.0 or newer from 

8.1.3. Active plugins - JAVA, FLASH 

8.1.4. 1280 x 800 monitor resolution, 24 or 32 bit colors 

8.1.5. Customer's e-mail account. 

8.2. Information for the Online Store Customer on how he can check whether the placed order contains errors, and also how to correct them: 

8.2.1. When placing an order, the Customer has the option of changing the entered data (e.g. type / quantity of goods / delivery method) until the "Order confirmation" button is pressed. In the event of non-compliance, please follow the displayed messages and information available on the website of the Online Store and its subsequent subpages. In the event of any problems or difficulties, please contact us by email at: sales@topchairs.ie or by phone at +353 76 888 7242 (standard fee according to the relevant operator). 

8.3. The rules and methods of recording, securing and making available to the other party the content of the concluded contract by the entrepreneur: 

8.3.1. Consolidation, protection and disclosure of the content of the concluded contract takes place: 

8.3.1.1. By sending the customer confirmation of the concluded contract to the email address provided. 

8.3.1.2. By printing and handing over the receipt protocol to the Customer along with the receipt or shipment of the goods. 

8.3.2. The content of the concluded contract is additionally recorded and secured in the Seller's IT system and transferred to Customers at their every request. 

8.4. In matters not covered by these Regulations, the provisions of the law in force in the territory of the Republic of Poland, including the Civil Code, the Act 

on the electronic representation of services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended) shall apply; Act on consumer rights of 30 May 2014 (Journal of Laws of 2014, item 827) and other relevant provisions of Polish law. 

8.5. Changes in the regulations: 

8.5.1. The Service Provider reserves the right to amend these Regulations, of which the Customer will be notified at least 14 days in advance before the date of entry into force of the changes. Information about changes will also be clearly expressed by posting on the Online Store website and sent to the email address of the registered customer. In addition, the Customer will always be asked to accept the new regulations before placing the Order. 

8.5.2. The amended regulations bind the customer if the requirements specified in art. 384 of the Civil Code (i.e. the Customer has been properly notified of the changes), and the Customer has not terminated the contract for the provision of electronic services on a continuous basis within 30 days. 

8.5.3. Amendments to the regulations will not in any way affect the rights acquired by customers using the online store before the date of entry into force of the changes, in particular they will not affect orders placed and / or implemented. In this case, these orders will be implemented on the terms set out in the previous regulations. 

8.6. The contract of sale of goods is concluded in accordance with Polish law and in Polish. 

8.7. In the event of a dispute with the Seller, the Customer who is a Consumer has the option of using out-of-court complaint consideration and redress methods. The consumer may, among others: 

a) apply to a permanent amicable consumer court operating at the Trade Inspection with a request to settle the dispute arising from the concluded Sales Agreement. 

b) apply to the voivodeship inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller. 

c) obtain free assistance in resolving the dispute between the Customer and the Seller, using the free assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). 

d) file a complaint via the form available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL. This is the EU platform for online dispute resolution between consumers and entrepreneurs. This platform works in all European Union languages and you can use it after using the complaint procedure with the Seller. 

8.8. Possible disputes arising between the Seller and the Customer who is not also a consumer within the meaning of art. 22 [1] of the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended), shall be subject to the court having jurisdiction over the seat of the Seller.